diff --git a/templates/replies/README.md b/templates/replies/README.md
index 9b9643e..ff045ac 100644
--- a/templates/replies/README.md
+++ b/templates/replies/README.md
@@ -2,7 +2,7 @@
 
 Here is a list of common **reply messages** shared by core team members to help them respond to issues. Some of them are adopted from [OpenCollective's meta issue tracker](https://github.com/opencollective/opencollective/tree/main/.github/MAINTAINER_REPLY_TEMPLATES).
 
-You can add those to your [GitHub saved replies settings](https://github.com/settings/replies).
+You can add those to your [GitHub saved replies settings](https://github.com/settings/replies) and [GitLab comment templates](https://mau.dev/-/profile/comment_templates) ([alternative link for GitLab SaaS](https://gitlab.com/-/profile/comment_templates)).
 
 - [Guidelines are not followed](guidelines-not-followed.md)
 - [Use Matrix/Discord/public inbox](do-not-use-issue-tracker-for-support.md)
diff --git a/templates/replies/do-not-use-issue-tracker-for-support.md b/templates/replies/do-not-use-issue-tracker-for-support.md
new file mode 100644
index 0000000..2cecf7d
--- /dev/null
+++ b/templates/replies/do-not-use-issue-tracker-for-support.md
@@ -0,0 +1,8 @@
+We use the issue tracker to only track **Bugs**, **Feature Requests**, **Documentation**, **Projects**. 
+If you have a question please use our [dev chat on Matrix](https://squad.lorebooks.eu.org/handbook/opensource/devchat)
+or one of [our mailing lists](https://squad.lorebooks.eu.org/handbook/opensource/mailing-lists).
+This will help to keep the issue tracker clean.
+
+---
+
+_This template is copied from [OpenCollective's meta issue tracker](https://github.com/opencollective/opencollective/blob/main/.github/MAINTAINER_REPLY_TEMPLATES/WRONG_FORUM_USE_SLACK.md), edited for use by @recaptime-dev team._